Q: How do I log in to DailyINK?
Q: I can’t find my favorite comics. Where did My DailyINK go?
Q: I forgot my password. What do I do now?
Q: How do I notify DailyINK if my e-mail address changes?
Q: How do I get started in making my selections? I can't wait to view my favorite strips!
Q: How do I use the scrapbook feature?
Q: How can I determine where I get the comics?
Q: I am not receiving my daily email.
Q: I am receiving my email, but there are no pictures in it.
Q: I am receiving my email, and the pictures are showing up, but I’m not receiving the right comics.
Q: The wrong comic date is showing up in my email.
Q: Puzzles are not showing up in my email.
Q: I've done the suggested email troubleshooting. Something else is wrong.
Q: What happened to the zoom button?
Q: How do I share a comic with a friend/relative?
Q: What is the Blog?
Q: What are the Activity Boxes?
Q: How do Comments work?
Q: What are the Forums?
Q: What if I see a comment that is inappropriate or offensive?
Q: Whenever I launch one of the puzzles/games, in the upper left hand corner I get a red X in a box and no puzzle/game. What is the problem?
Q: I would like to suggest the addition of a particular vintage comic strip to DailyINK’s list of content offerings. For example, I would like to see “Polly and Her Pals” strips from 1950. How can I do this?
Q: How will I know when my DailyINK subscription expires?
Q: Can I pay with check or money order?
Q: Can I try out DailyINK before I subscribe?
Q: How will I know that my friend/relative has received my gift subscription?
Q: I want to cancel my DailyINK subscription. How do I go about it?
ABOUT YOUR ACCOUNT
Q: How do I log in to DailyINK?
A: In the top right corner, click on MY DAILYINK LOGIN, enter your Username (your full e-mail address) and your password in the appropriate fields. Click LOG IN. Only passwords are case-sensitive.
Q: I can’t find my favorite comics. Where did My DailyINK go?
A: First, make sure you have logged in. Once you are logged in, click on 'My DailyINK'. This is located in the upper right corner, next to 'Scrapbook' and 'My Account'
Q: I forgot my password. What do I do now?
A: In the MY DAILYINK LOGIN section, click on Forgot Your Password? A new password will be sent to your e-mail address. Upon logging in, you can change your password by going into My Account and changing your password in the Profile section.
Q: How do I notify DailyINK if my e-mail address changes?
A: After logging in, click on My Account in the upper right corner, and make sure you are in the Profile tab. Enter your new email address and click Save Changes at the bottom of the page. *Tip: Your email address will not update if you leave the Profile tab before clicking Save Changes.
USING THE SERVICE
Q: How do I get started in making my selections? I can't wait to view my favorite strips!
A: There are two easy way to make selections. First, make sure you are logged in. If you know which comics you would like to add, click on My Account and select the Manage My DailyINK tab. Simply check the boxes next to the comics/editorial cartoons you wish to add.
You can also browse our comics and editorial cartoons and add your favorites by clicking the yellow ‘Add to My DailyINK’ button above each comic.
*Tip: Comics that have already been selected will show a gray box that says “Added to My DailyINK.”
Q: How do I use the scrapbook feature?
A: The Scrapbook feature allows you to save your favorite individual comics to your personalized scrapbook to be viewed and enjoyed later. To add a comic to the scrapbook, simply click the Add to My Scrapbook button *show image of button* located to right side of the comic you wish to save. You can view your scrapbook any time by hitting the Scrapbook button in the main menu, and you can delete them at any time.
*Tip: You must be logged in to add to or edit your personal scrapbook.
Q: How can I determine where I get the comics?
A: King Features comics on DailyINK can be viewed via DailyINK.com, e-mail, Facebook and on mobile devices.
To customize your settings, follow these basic steps. 1. Select My Account 2. Select the Viewing Preferences tab. 3. Use the check boxes to choose where you want each comic to be sent.
*Tip: You must be logged in to access these settings.
TROUBLESHOOTING MY DAILYINK EMAIL DELIVERY
Q: I am not receiving my daily email.
A: First, make sure “Receive My DailyINK emails?” is set to YES in your PROFILE under MY ACCOUNT.
It is possible that your email service is marking your My DailyINK email as spam. The first thing you should do is check your spam folder or your junk folder to see if the email is in it.
If it is, you can set your email service or program to deliver My DailyINK emails. If you do not know how to do this, here are some instructions for some of the major email services and programs:
Gmail
When you find the My DailyINK email in your spam folder, look for the grey bar at the top of the message or scroll all the way to the grey bar at the bottom. There is a button that is labeled “Not Spam.” Click this button and Gmail will move your email to your regular inbox.
AOL
You can use the AOL Spam Settings page to make sure your DailyINK mail does not get filtered as spam. Read the instructions here: http://help.aol.com/help/microsites/search.do?cmd=displayKC&docType=ex&bbid=TSEBB_1276532499062&url=&stateId=0%200%2013013198&dialogID=13003706&docTypeID=DT_AOLFAQS_1_1&externalId=217148&sliceId=1&rfId=&radios=False
Yahoo
You can unblock the My DailyINK email address specifically so that it will not be seen as spam. Get instructions here: http://help.yahoo.com/l/us/yahoo/mail/ymail/abuse/abuse-09.html
Hotmail
Look in the “Junk” folder for you’re my DailyINK email. Find the yellow warning box at the top of the message and click on “Wait, it’s safe!” Then go back to your inbox where you should find the My DailyINK email.
Microsoft Outlook
Try following these instructions: http://office.microsoft.com/en-us/outlook-help/add-a-name-to-your-safe-senders-or-safe-recipients-list-HP005243357.aspx?CTT=1
If you do not see any My DailyINK emails in your spam box, please email us at support@dailyink.com and we will do our best to help you troubleshoot this problem.
Q: I am receiving my email, but there are no pictures in it.
Many email programs automatically block pictures in your email. If you are not seeing pictures, your first step should be to see if your email program is blocking the pictures, and if so, to set your email not to block pictures from DailyINK.
If you do not know how to do this, here are some instructions for some of the major email services and programs:
Gmail
If the images are not being displayed in Gmail, there should be a green bar at the top of the message that says “Images are not displayed.” Below that is a link that says “display images below.” Clicking on that link will allow you to see the images in that message.
After you click the “display images” link a few times, Gmail should remember that you always want to see images from My DailyINK.
AOL
Try following the instructions available on this page: http://help.aol.com/help/microsites/search.do?cmd=displayKC&docType=kc&externalId=219938&sliceId=2&docTypeID=DT_AOLTROUBLESHOOTING_1_1&dialogID=12945649&stateId=0%200%2012947827&radios=False
Note: If you are getting pictures on AOL but they are looking fuzzy, here is what you can do:
- Log On to AOL
- Go to Keyword: “Preferences”, then under “Internet Settings” click the “Web Graphics” tab.
- Select the radio button marked “Never Compress Graphics” then OK.
Yahoo
Try following the instructions available on this page: http://help.yahoo.com/l/us/yahoo/mail/ymail/abuse/abuse-12.html
Hotmail
Look for a yellow warning box at the top of your email message. Click on “show content” to view images. Then click on “Always show content” to ensure your emails display properly in the future.
Microsoft Outlook
Try following the instructions available on this page: http://office.microsoft.com/en-us/outlook-help/unblock-image-downloads-in-outlook-HP001085952.aspx
Q: I am receiving my email, and the pictures are showing up, but I’m not receiving the right comics.
Send an email to support@dailyink.com and we will restore your previous settings. Or, if you prefer to fix this yourself, follow the instructions below.
- Click on ‘My Account’ in the upper right corner, next to ‘Scrapbook’ and ‘My DailyINK’.
- Once you are in the account section, click on the tab that says “Manage My DailyINK’.
This will give you a full list of our comics, editorial cartoons and puzzles, with the option to select your favorites.
Q: The wrong comic date is showing up in my email.
This is a known bug. We are working on fixing it right now.
Q: Puzzles are not showing up in my email.
This is a known bug. We are working on fixing it right now.
Q: I've done the suggested email troubleshooting. Something else is wrong.
If your problem is not one of those listed, or you have tried all the steps above and are not getting the results you expected, please send an email to support@dailyink.com and we will get back to you as soon as we can. Remember to let us know what operating system you are using, what email program you are using, and as many details of the problem as you can think of.
WHAT’S NEW IN THE NEW DAILYINK SITE?
Q: What happened to the zoom button?
A: The new DailyINK site displays comics much larger than before. In fact, they’re bigger now than when zoomed on the original site. Therefore a zoom function is no longer needed.
Q: How do I share a comic with a friend/relative?
A: We encourage you to share your favorite comics. All comics are equipped with buttons to make sharing easy. Simply click on the button corresponding to the way you would like to share: e-mail, Facebook, Twitter or StumbleUpon
A: The DailyINK Blog is the place to see the latest news about King Features comics, read special interviews with your favorite cartoonists and get insider information on the cartooning world.
Q: What are the Activity Boxes?
A: On the right side of the home page you may see a variety of collapsible boxes. These are intended to show you what’s going on around the site and which features your fellow comics fans enjoy most. “Most Saved Today” lists the comics users have added to their scrapbooks today. “Most Active” reflects the comics being shared on Facebook, Twitter and StumbleUpon. “Recent Comments” shows what users are saying about comics right now.
A: Tell other users how you feel about a certain strip or panel. You must be logged in to post comments. Comments are visible to all subscribers as well as unregistered visitors who may be viewing a shared comic via Facebook or Twitter.
A: DailyINK forums are a place to converse with other comics fans on whatever topics you like. Talk about your favorite strips and characters or strike up a friendly debate about editorial cartoons. You can also post support questions and features requests. Plus, the DailyINK team will use the forums to spark questions for our upcoming interactive features. Watch the blog for more about that.
Q: What if I see a comment that is inappropriate or offensive?
A: DailyINK uses software to detect and remove offensive language. However if you see a comment or forum post that is profane, you may report it to customer service for review and removal if necessary. Any user found abusing the system or intentionally offending others may have their commenting rights suspended.
CONTACT US: TROUBLESHOOTING, SUGGESTIONS, QUESTIONS
Q: Whenever I launch one of the puzzles/games, in the upper left hand corner I get a red X in a box and no puzzle/game. What is the problem?
A: The puzzles/games are programmed in Sun Java. Different versions of Java exist and the one used in your browser is not compatible with the current Sun Java version. You’ll need to download the free Sun Java plug-in for your browser at http://www.java.com.
Q: I would like to suggest the addition of a particular vintage comic strip to DailyINK’s list of content offerings. For example, I would like to see “Polly and Her Pals” strips from 1950. How can I do this?
A: We encourage you to make content suggestions to DailyINK.com about how we can better improve our service. Go to the Contact Us page. Under Support Topic, select Suggestions and in the Message area, enter your suggestion(s).
ABOUT YOUR SUBSCRIPTION
Q: How will I know when my DailyINK subscription expires?
A: You can check the expiration date by going into My Account and click on the Billing tab. The end date of your subscription will be listed in the top of this tab, along with the start date, whether or not you are set for automatic renewal and if the subscription was a gift.
Additionally, beginning seven (7) days from your End Date, there will be a reminder message at the top of your My DailyINK page. It will indicate the amount of days left on your subscription.
Q: Can I pay with check or money order?
A: Currently, we only accept payment via credit card/PayPal.
Q: Can I try out DailyINK before I subscribe?
A: You sure can! Look for a link to the free trial form at the top of the 'Subscribe' page.
Q: How will I know that my friend/relative has received my gift subscription?
A: You will receive an e-mail confirming your purchase and their receipt of your gift.
Q: I want to cancel my DailyINK subscription. How do I go about it?
A: At the start of your subscription, you have 14 days to cancel your subscription with a full refund. There is no refund after 14 days. To cancel, go to the Contact Us page. Under Support Topic, select My Subscription and in the Message area, state that you wish to cancel your subscription.